Terms of Use

1. Acceptance of Terms

By accessing or using the ClinBridge Med-Guide platform ("the Platform") at clinbridge-medguide.co.uk or the marketing website at clinbridgehealth.co.uk, you agree to be bound by these Terms of Use ("Terms") and our Privacy Policy.

If you do not agree to these Terms, you must not access or use the Platform. Your continued use of the Platform constitutes ongoing acceptance of the Terms as updated from time to time.

These Terms form a legally binding agreement between you ("User", "you", "your") and ClinBridge Health Ltd ("ClinBridge", "we", "us", "our"), a company registered in England and Wales.

2. About the Service

ClinBridge Med-Guide is a subscription-based digital medication reference platform designed for use by healthcare staff in UK care home and nursing home settings. The Platform provides:

• A searchable medication reference library covering 559+ medications, referenced against the British National Formulary (BNF), NICE guidelines, and MHRA safety alerts
• Colour-coded risk classification (Green, Amber, Red) to guide administration vigilance
• Clinical quick-filter categories for targeted browsing
• An AI Clinical Assistant (Tier 3 subscription only) for clinical reference queries
• Staff learning packs and CPD reference resources

The Platform is provided as a clinical reference and education tool for registered healthcare professionals. It does not constitute a prescribing system, electronic patient record, clinical decision support system, or electronic prescribing and medicines administration (EPMA) platform.

3. Clinical Disclaimer

The information provided on the ClinBridge Platform is intended for reference and training purposes only. It is written to support the understanding of healthcare staff and does not replace:

• Current prescribing policies adopted by your employer or care organisation
• Professional clinical judgement by a qualified prescriber, pharmacist, or registered nurse
• The current edition of the British National Formulary (BNF) or BNF for Children
• NICE clinical guidelines applicable to the individual patient or resident
• MHRA drug safety updates and alerts
• Your organisation's medicines management policy and standard operating procedures

ClinBridge Health makes every reasonable effort to ensure that medication information is accurate, current, and aligned with BNF, NICE, and MHRA guidance at the time of publication. However, clinical guidance evolves and individual circumstances vary. You must always verify information against current authoritative sources before clinical action.

ClinBridge Health Ltd accepts no liability for any clinical decisions, medication errors, adverse events, or patient harm arising directly or indirectly from reliance on information contained in the Platform.

The Platform is not a medical device as defined under the UK Medical Device Regulations 2002 (as amended) and is not registered with the Medicines and Healthcare products Regulatory Agency (MHRA) as a medical device.

4. Eligibility

The Platform is intended for use by:

• Healthcare assistants, senior healthcare assistants, and nursing assistants employed in registered UK care home or nursing home settings
• Registered nurses and nurse associates working in care home settings
• Care managers, clinical leads, and registered managers responsible for medication management governance
• Healthcare organisations and care providers deploying the Platform for staff training and reference

You must be aged 18 or over to register for an account. By registering, you confirm that you meet the eligibility criteria above. ClinBridge Health reserves the right to verify professional status and to suspend or terminate accounts where eligibility cannot be confirmed.

5. Accounts

5.1 Registration

You must provide accurate and complete information when registering for an account. You are responsible for maintaining the accuracy of your account information and must update it promptly if it changes.

5.2 Account Security

You are responsible for maintaining the confidentiality of your login credentials. You must not share your username, password, or account access with any other person. Each account is licensed to a single named user. Unauthorised account sharing may result in immediate suspension. Notify us immediately at security@clinbridgehealth.co.uk if you suspect unauthorised access to your account.

5.3 Institutional Accounts (Tier 3)

Tier 3 (Institutional) accounts permit access for up to 10 named staff members. The account holder (typically the care manager or clinical lead) is responsible for managing user access and ensuring all users under the account comply with these Terms. The account holder accepts responsibility for the conduct of all users under their institutional licence.

6. Subscriptions and Payment

6.1 Plans and Pricing

ClinBridge Med-Guide is available on three subscription tiers, currently priced as follows:

• Tier 1 (Senior HCA): £4.99/month or £49.99/year
• Tier 2 (Registered Nurse): £9.99/month or £99.99/year
• Tier 3 (Institutional): £29.99/month or £299.99/year (up to 10 users)

All prices are inclusive of VAT where applicable. ClinBridge Health reserves the right to change pricing with 30 days' notice to existing subscribers.

6.2 Free Trial

A 7-day free trial is available on all plans. No payment information is required to begin a trial. At the end of the trial period, continued access requires selection of a paid plan. Trials are available to new accounts only — one trial per person and per organisation.

6.3 Payment

Payments are processed by Lemon Squeezy, our payment provider. Subscriptions renew automatically at the end of each billing period. You may cancel at any time prior to the renewal date to prevent further charges. No refunds are provided for partial billing periods already paid, except where required by consumer law.

6.4 Cancellation

You may cancel your subscription at any time through your account settings or by contacting us at hello@clinbridgehealth.co.uk. Access will continue until the end of the paid billing period.

7. Acceptable Use

You agree not to use the Platform to:

• Enter, store, or transmit patient or resident personal data, including names, NHS numbers, dates of birth, or care records
• Attempt to reverse-engineer, decompile, or extract the underlying medication database or platform code
• Share, resell, sublicense, or distribute Platform content or access to third parties without written authorisation
• Use automated tools (scrapers, bots, crawlers) to extract content from the Platform
• Attempt to gain unauthorised access to other user accounts or system infrastructure
• Upload or transmit malicious code, viruses, or disruptive software
• Use the Platform in a manner that contravenes applicable law, including UK data protection law
• Make clinical decisions for real patients or residents based solely on Platform content, without reference to current authoritative clinical sources and your own professional judgement

We reserve the right to suspend or terminate access for any breach of these acceptable use requirements.

8. Intellectual Property

All content on the ClinBridge Platform — including but not limited to the medication database, clinical descriptions, risk classifications, colour-coding system, quick-filter taxonomy, AI Clinical Assistant outputs, learning packs, interface design, and platform code — is the intellectual property of ClinBridge Health Ltd or its licensors, and is protected by UK copyright law.

You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform content for your own professional reference and training purposes during the period of your active subscription. This licence does not permit reproduction, distribution, modification, publication, or commercial use of Platform content without prior written consent from ClinBridge Health Ltd.

The Platform incorporates references to BNF, NICE guidelines, and MHRA materials. These remain the intellectual property of their respective owners. ClinBridge Health Ltd's use of such references is for clinical alignment purposes only.

9. Limitation of Liability

To the fullest extent permitted by applicable law:

• ClinBridge Health Ltd provides the Platform on an "as is" and "as available" basis without warranties of any kind, express or implied, including but not limited to warranties of fitness for a particular purpose, accuracy, or completeness of clinical content.
• ClinBridge Health Ltd shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from your use of or reliance on the Platform, including but not limited to clinical errors, medication errors, adverse patient outcomes, data loss, or loss of business.
• Our aggregate liability to you for any claim arising under or in connection with these Terms shall not exceed the total subscription fees paid by you in the 12 months preceding the claim.

Nothing in these Terms limits liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

These Terms do not affect your statutory rights as a consumer where applicable.

10. Termination

ClinBridge Health reserves the right to suspend or terminate your access to the Platform with immediate effect if:

• You breach any provision of these Terms
• We reasonably suspect fraudulent, abusive, or unlawful use of the Platform
• You fail to pay subscription fees when due
• We are required to do so by law or regulatory authority

Upon termination, your right to access the Platform ceases immediately. Provisions of these Terms that by their nature should survive termination (including the clinical disclaimer, intellectual property rights, and limitation of liability) will remain in effect.

11. Changes to the Service and Terms

ClinBridge Health reserves the right to modify, suspend, or discontinue the Platform (or any part of it) at any time, with reasonable notice where practicable. We will notify registered users of material changes to these Terms by email and by notice on the Platform. Continued use of the Platform following such notice constitutes acceptance of the updated Terms. If you do not accept updated Terms, you should cancel your subscription prior to the effective date of the changes.

12. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales. Any dispute arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you are a consumer resident in Scotland or Northern Ireland, you may also bring proceedings in the courts of your country of residence.

13. Contact